In this detailed review of the Heybike, I’ll first highlight the potential drawbacks before delving into its commendable features. Despite encountering a few issues, this e-bike earns a solid 5/5 rating from me, primarily due to its exceptional value for the price.
One notable concern is the plastic spacer on the left side of the front wheel braking, affecting around 1 in 20 users. While Heybike provides a solution involving the quick-release rod, extreme cases may require a replacement, causing some inconvenience. However, the prompt customer support mitigated this setback by providing a new quick-release rod.
Heybike does not cover the return shipping cost if the entire bike needs to be sent back. It’s essential to be aware of this policy outlined in the accompanying manual. On the upside, shipping costs for faulty parts are covered, a common scenario being issues with specific components rather than the bike frame itself.
Contents
Display Quality: Speedometer Accuracy
The built-in speedometer tends to indicate slightly higher speeds than reality, a common industry practice. Despite this, the display is bright, adjustable for day and night visibility, and user-friendly. While more expensive models offer greater customization, Heybike’s display surpasses the average standard for its price range.
The battery life exceeds expectations, offering more range than advertised. Initial rides suggest potential ranges of 45-50 miles on pedal assist and 25-30 miles on throttle. The charge indicator, although somewhat confusing, secures with a key to prevent theft. Overall, the battery performance is impressive, especially for the price.
The 500W motor proves to be a standout feature, swiftly reaching speeds suitable for most regulations. Its power effortlessly propels the bike, even for riders weighing over 200 pounds. It comfortably meets speed limits for e-bikes and contributes to an enjoyable riding experience.
Comfort and Size: Surprisingly Accommodating
The bike surprises with added comforts, such as handlebar grips and front suspension. While the seat may be basic, it caters to the needs of an average rider. The bike’s size, ideal for heights between 5’4 and 6’4, offers a comfortable fit for most users, though shorter individuals might face challenges when stationary.
The brakes are robust, ensuring effective stopping power. The stock headlight suffices for city riding, while the tail light and wheel reflectors enhance night visibility. The overall safety features meet expectations for urban and low-light conditions.
The bike boasts an appealing design suitable for those who prefer a classic look. However, its weight, typical of e-bikes, may pose challenges for smaller individuals when lifting or carrying.
Heybike’s phone support responds swiftly but may redirect complex issues to email support, resulting in longer response times (12-48 hours). Despite this limitation, the support team helps address queries and resolve problems.
A Worthwhile Investment
Despite the noted drawbacks, the Heybike proves to be a worthwhile investment, especially when considering its competitive pricing. With impressive battery life, a powerful motor, and overall satisfactory performance, this e-bike stands out in its category. As Heybike transitions to pricier models, now might be the opportune moment to acquire this standard yet reliable offering.
Update
After clocking 320 miles on the Heybike, it continues to perform admirably. Tires have weathered challenging conditions without punctures, and the brakes remain effective, albeit requiring occasional cleaning. The bike’s waterproofing capabilities have proven reliable, even during extended rides in the rain. Additionally, a seat upgrade and adjusted front suspension enhance comfort, making this e-bike suitable for both assisted and unassisted rides. Compliments from strangers further affirm its stylish appeal, adding an enjoyable social aspect to the overall riding experience.