I recently had an interesting experience with the Totem Electric Bike, particularly with the assembly process and understanding the motor functions. Here’s a breakdown of my observations and the helpful response I received from customer service.
Contents
Assembly Experience:
The assembly of the bike was straightforward overall. One puzzling aspect was that the derailer protector bolts were already attached to the bike, not packaged separately in the box with the other parts. This deviation from the usual assembly process added a bit of confusion.
Motor Performance and Functionality:
Upon testing the motor, I found that it worked, but it didn’t exhibit the strength I had anticipated. Additionally, distinguishing between the 1-5 speed settings was not as clear as I had hoped.
My initial assumption was that the motor or throttle was malfunctioning, a sentiment shared by several other users in the comments. However, it turned out that the manual did not adequately explain how the pedal assist and throttle functions operate.
Understanding Motor Engagement:
Here are some key insights into how the motor engages:
- The motor activates only when the sensor detects forward motion, and a speed setting between 1-5 is selected in the control box. It does not start automatically from a throttle twist only.
- The motor will cut off automatically and glide to a stop if you brake or stop pedaling.
- The twist throttle is designed to keep the motor on when you stop pedaling.
- Brakes will automatically disengage the motor.
Safety Warning and Advice:
A cautionary note based on my experience is to be vigilant when slowing down, especially when maneuvering or dismounting. If there’s a speed setting on, kicking a pedal forward might unexpectedly trigger the motor. My advice is to set the speed to 0 whenever you’re slowing down to avoid accidental acceleration.
Customer Service Response:
I reached out to customer service, and they provided a comprehensive and reassuring response. They explained that the electric system was operating as intended and delved into the features of the bike’s sensors, specifically the speed and cadence sensors.
The response clarified that the motor engages in pedal assist levels 1-5 only when the pedals are manually rotated to initiate forward motion. The throttle mechanism is designed to work while moving forward with pedal assist selected, and it does not engage from a dead stop for safety reasons.
Final Recommendations:
The customer service team encouraged a safe test ride in an open area to understand how the safety features contribute to a smooth riding experience. They also emphasized the importance of returning the bike if any issues persist.
Overall, the Totem Electric Bike seems to have a thoughtful design for safety, and with a clear understanding of its functionalities, it can provide an enjoyable riding experience.